Keep in mind that these are just examples and may not include certain elements. Dec 30, 2019 - All about the Return/Refund Policy agreement. Furthermore, they detail exceptions and special cases to the rule directly below it. At the end, you receive it in Word and PDF formats. Unbranded M2 units must be in their . Why a Money-back Guarantee Policy Can be Good for Businesses? These generic refund policy templates will help you craft your own policy. When you have a money-back guarantee policy you will appear like a trustworthy company in the eyes of your prospects and customers. All sales are final on discounted items, and they cannot be returned. The return and refund policy should typically address the following few points: Since refund policy is a legal agreement, it can help an online business in instances when some of the customers claim their rights are not being respected. Its easier to convince someone to make a purchase when they have all of their questions answered, including those regarding refunds. Standard Return & Refund Policy Template (Word) Expand the box below to view the standard return policy template in its entirety, which you can then copy and paste onto your own site for FREE! By doing this, your return policy will be displayed during the checkout process, which will look like this: If you use the prepaid shipping label, $4.95 will be deducted from your refund or store credit to cover shipping charges. Why a No Refunds Policy is Usually Bad for Business? You will most likely lose a customer. No two return policies should be exactly alike, so all small business owners should write their own returns and exchange policy to meet the needs of their customers while protecting their own interests. Michaels provides a clear return policy for customers who do and dont have a receipt. If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number). Keeping your return policy page aligned with the rest of your brand will help your business stand out from other e-commerce stores. Dog.com details its 30-day return policy on its website satisfaction guaranteed on its pet products. Refunds will be sent to your original method of payment. Preparation of your order can begin immediately after your order has been confirmed. When you take your customers money and they end up with a product or service they dont like and have no options to get their money back there is a good chance they will get angry. Refund policy If you do allow refunds, indicate the conditions and time limitations of the refund process, how customers can get their refunds, and what type(s) of refund(s) you offer, including: Lastly, state how long it will take for a customer to receive their money back or a replacement product. You can see the entire policy here. HELM boots, a dropshipping store, gives customers 30 days to return items: In some states, not conspicuously displaying a no refund policy means customers are entitled to refunds. Itll ask you all kinds of questions about your business and use your answers to compile a custom-tailored policy based on your needs and requirements. Refund Policy Template for Digital Products Download PDF Download DOCX Refund Policy Template for Physical Products Download PDF Download DOCX Refund Policy Template for Perishable Products Step 2: Answer our prompts and questions, and go through all of the steps until you reach Final Details.. The downsides of having this kind of policy are more work for your finance and customer service departments, and, unfortunately, exposure to manipulation (some people like to get their hands on the new stuff, experience it, return it and get their money back). Choose the refund policy that best suits your event and click "Save". When accounting for the refunds section of your return policy, there are two main approaches: refund and no refund policies. Modify to your final needs Adjust your refund policy to match your needs. Then you can attach the text see details and link it to your full policy, just like in the picture below. Return policies vary by business. Plagiarizing is a terrible idea if you want to create a return and refund policy that will actually work. 2. Below are six great examples of cancellation and refund policies: Due to limited seating, we request that you cancel at least 48 hours before a scheduled class. She spent the last 8 years improving her skills and loves taking on new challenges. More often than not, the response you have to this question will determine if they buy from you or not. Just email us. To return an item, [please email customer service at [Email Address] to obtain a Return Merchandise Authorization (RMA) number. Input your details into the refund policy generator below and we'll email you a free, custom policy for your company. Here, the form-filler will be asked about what items are refundable, within how many days a refund will be requested, other notes for the customer, and the business or individual's contact information. All shipped course materials (books, study guides, CDs, Self-Study Kits, Videos, etc.) For example, I love REI's generous return policy full refund up to a year after purchase, no questions asked. Maybe theyll get a refund. Copy. 100% satisfaction on every product or your money back if the return is made within 60 days of invoice date. E-commerce business is prone of refund . You need to request the course cancellation 5 working days before the course starting date. Few customers will maintain a relationship with a brand that isnt committed to their satisfaction. As we have already stated, any legal document has to be very clear and easy to read. 1.2 You are not eligible for any refund if you made a request for course cancellation . Manage Settings Must clothing be unworn? Here is a basic template for Shopify store owners to build their policies by themselves. 2. 2. This rule gives customers the right to cancel a sale made at their home, workplace, or dorm that was under $25 or cancel a sale made at a seller's temporary location, like a fairground, motel, or convention center that was under $130. You can find the "Legal" section by going to Settings -> Legal. Cancellations made seven days or more in advance of the tour departure will receive a 100% refund. Instead, you should specify in your return/refund policy in which cases the customers wont be able to claim their rights (damaged goods, goods pass the expiration date, etc.). OR, at customer's choice, replacement of the product of the same or around the . So, how do you write a return policy? However, it should be a balanced policy, as you do not want your customers to take advantage of you. If you collect any information from customers (such as email addresses and credit card numbers), customize our sample privacy policy template to avoid legal repercussions. After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. One of the most important factors to consider while writing a small business return policy is that you need to account for both your businesss and your customers needs. Is the customer responsible for return shipping costs, or will the business pay for return shipping charges? MNML return, refund, and exchange policy. After we receive your returned item and inspect its condition, we will process your refund or exchange. If you have not received a refund yet, first check your bank account again. Table of Contents 1. There are a few variations of no refund policies. The Client must clearly state their decision to cancel, the reason for said cancellation, and their preferred method of reimbursement. 72% of online customers expect a refund credit within 5 days of returning merchandise. Is a receipt required to return an item? For example: "Full refunds if you are not happy with your purchase. This article acts as a guide for users. What methods must a customer use to initiate a return? American Eagle is know for its generous return policy, which offers customers a refund with proof of purchase at any time, and even offers store credit to customers who do not have their receipt. If you receive an incorrect product or damaged product we will replace it - please have your packing slip . Return day requirements also change with Best Buy membership levels (e.g., Best Buy . Be sure the policy includes the following sections: Unsure how to structure your small business return policy? Even if you operate a brick-and-mortar store, return policies are so ubiquitous, that failing to present one to customers could send the wrong message to your consumers. Outline if users have the option to return items via mail, who is responsible for shipping costs, whether you have specific shipping guidelines, and what shipping address customers should use. Not only do customers expect to find this policy on your site, but its required by various US laws. This policy usually also includes refund information and customer support contact. Footwear must include the original shoe box in its original condition, without postal labels. It's common for subscription services to say "no refund" since customers are on a billing schedule and can cancel the subscription before the next billing. Please see below for more information on our return policy. The number of days customers have to return or exchange a product. Through the appeals process, they may be issued up to an 85% camp credit. Even in an otherwise smooth return process, waiting too long to credit a customer can hurt brand loyalty: 88% of customers would limit or stop shopping with a merchant that took too long to credit the refund. A good sample return policy for small business comes from Polkadots and Moonbeams in Los Angeles. Please contact us to arrange for a refund or exchange defective or damaged products otherwise ineligible for return. Obtain consent & manage cookie preferences, Informational articles on privacy law compliance & best practices, Stay up to date on the latest in data privacy news, Frequently asked questions and answers about data privacy and regulations. However, some physical stores may need to consider unique factors like restocking fees. You can sell products at higher prices than the competitors who dont have a money-back guarantee and people would still purchase in your store. Alternatively, you can click the button beneath it to download the policy in Microsoft Word and PDF file formats. We will notify you by email when your return has been processed. Occasions when consumers aren't entitled to a repair, replacement or refund. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page. Click Download. No Refunds. Free legal articles and resources. Get your refund policy plus a free 3-day trial of Shopify I'll skip the Shopify trial for now, just create my policy Rating: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Sale items are FINAL SALE and cannot be returned. To return an item, place it securily in its original packaging and include your proof of purchase, then mail your return to the following address: Please note, customers are responsible for all return shipping charges. If you have any questions concerning our return policy, please contact us at: There are three big reasons your business needs a return and refund policy: 1. Retailers can add additional flexibility to their return policies by offering store credit. In a Refund Policy, the operator of the website or mobile app will disclose all of the necessary information for a valid refund (or, conversely, the operator will discuss whether certain items are nonrefundable). What is Omnichannel Marketing and Why is it Important for Small Businesses? Complete the document Answer a few questions and your document is created automatically. If people see a clear return policy for an item, it will be easier for them to make an informed buying decision. See more ideas about policies, refund, policy template. The following are examples of return policies for brick-and-mortar stores, posted to the retailers websites: The Kohls return policy clearly states the timeframes customers must fall within to return and exchange merchandise. The full tuition protection agreement and any differences will be reflected on your specific enrollment agreement. All returns must be postmarked within [#] days of the purchase date. If you have multiple online stores, make sure to have the same refund/return policies on display on each one of them. A return and refund policy outlines how, when, and under what conditions your customers can return purchased goods and services. A no refunds policy is generally a bad idea if you do any business, especially if its online. As you scroll down the page, you come to the returns section . If you own a store, this is the refund policy example that can be used. Laws regarding returns and refunds vary from state to state. Are some items restricted from being returned? One of the main concerns of online shoppers is if they will be able to get their money back if they are not satisfied with the product or service. While this is a good practice, make sure that the details of your warranty policy or warranty disclaimer are also available in your return policy. No credit card required. While they dont confuse their clients with legal terms, they dont really offer any clear explanation of how their refund policy works. Other names for the document: However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund], [store credit], or [an exchange]. It also has flexible rules on items like furniture, jewelry, and electronics. Also, it does not create an attorney and client relationship. Covering return shipping fees can quickly eat into retailers' margins. Dear (Name of the customer) On behalf of our insurance company ( Name of the company), I (Name of the agent) was appointed as your agent of yours for your insurance policy bond. Please see below for more information on our return policy. Continue with Recommended Cookies. Items fromAthletacan be returned anytime and this includes returning fairly used items. All information, software, services, and comments provided on the site are for informational and self-help purposes only and are not intended to be a substitute for professional legal advice. You can easily return products here and return gift items at any time to their store. Exchange policies are simply a specific form of refund policy. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. If you purchase a new product directly from Das Keyboard and are not . This clause is to advise buyers of the methods of refund you offer, for example, cash or store credit. To qualify, you must be returning fewer than 3 items and dropping off the item (s) at a local FedEx or USPS. Some businesses are known for their outstanding return policies, a feat which inspires customer loyalty and attracts shoppers who know the store will stand by its products. Fashion retailer Dolls Kill is a great return policy example of putting the onus on customers. For small businesses, refunds and returns are especially important to master, as SMBs rely heavily on a loyal customer base. How to Create a Mobile Device Policy for Your Small Business, Best 15 Slack Bots for Small Business Users. Apple has a standard return policy and its own policy for returning items during the holiday season. Due to consumer demands and business needs, return and exchange policies often change. However, a return including two or more items could have an $8.99 flat-rate fee. If you buy something through our links, we may earn money from our affiliate partners. This Refund Policy is not just applicable to the sale of physical goods, it can apply to the sale of digital products or services, as well. Google Playdoesnt offer refunds for its digital products with just a few exceptions such as making a purchase by mistake, fraud, or broken products. Your item must be unused and in the same condition that you received it. For example, you can go from . You can either leave it as a pure link return and refund policy or inform the customer how long they have to return the item, the money-back guarantee (if you have it) and who pays for return shipping. (Store Name) Refund Policy Thank you for shopping at (Store Name)! When signing the policy bond, we ask each customer to read the policy bond patiently and . People dont have a tendency to read long and boring legal documents online. Free one week trial available which gives access to hundreds of documents. Refund Policy Thats how powerful this policy is. Your Consent. If you allow your customers to get refunds on digital purchases, you have to clearly specify which ones. If you dont allow returns, you should still make this clear to your customers by offering a no return policy. Not only do ecommerce entrepreneurs need to factor shipping costs into their returns and refunds, but studies show that online consumers place a particular value on the online shopping returns experience. What condition must returned items be? You should have a standard return policy for your business. Protect your business from complaints Your businesss policies are important to your customers as well as yourself. Avoid harsh language that will discourage customers from returning unwanted items. To return your product, you should mail your product to: PO Box 456, Strand, Cape Town, WC, 7139, South Africa. We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. The coverage also involves return shipping costs. Undergarments and digital purchases cannot be returned. A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. In this case, you will have to specify each of the situations and provide a short description of each one of them. A return policy benefits a small business in the following ways: What should a small business include in its return policy? it is advised to provide these two additional sections: If customers can make in-store, online, and over-the-phone purchases, it is advised to specify the refund/return policy for each one of these. The full policy can be found here. Safeguard against legal backlash Rules regarding store policies (including online / ecommerce stores) are determined and upheld by two bodies in the US: individual states and the Federal Trade Commission (FTC). Another thing that you should definitely avoid is inconsistency in your policy, simply because it will get people confused. If this is the case, you can mention the reasons why you dont have a money-back guarantee in your refund/return policy. Your customers will definitely appreciate this additional information. ProSound Gear promises a full refund within 30 days and either an exchange or store credit within 90 days of purchasing its recording equipment and music gear. Cancellation and Refund Policy. Use of this site is subject to our Terms of Use. Refund Policy Template Free Download Free Church Templates, Vectors, Stock Photos, PSD Templates, Icons, Fonts, Graphics, Clipart, and Background. One of the ways to do so is to make them know that you have a money-back guarantee policy. A refund policy can also protect your interests by helping you to play it safe on the legal side. Refund requests on all our products are handled on a case by case basis and issued at our discretion. Its very flexible by not charge their clients for more than what they have used or some of the non-refundable items such as domain names. Clearly state if returns, exchanges, and refunds are accepted by a company. A variety of templates and tools are available online to serve as a model, or you can take a look at the following return and refund policy template: Thank you for your purchase. In a majority of counties, there are laws that protect the rights of consumers. Merchandise may be returned within seven days of purchase with original sales receipt, and may be exchanged for product or spa credit. Refund template Our refund policy generator will create a comprehensive return policy for your eCommerce store. Each business can choose if it wants to provide return labels or require customers to purchase their own. Set a refund policy to set expectations for your ticket buyers. The refund will be issued, minus a 5% transaction fee. Who decides? How are refunds provided? Click File 2. Avoid using any legalese that can confuse customers about the extent of your return policy. At Das Keyboard, we stand behind our products. Website Refund Policy, Refund Policy for Website, Policy Regarding Refunds, Customer Refund Policy, User Refund Policy, Intellectual Property and New Technologies, Agreement for Offering Online Seminars Due to COVID-19/Coronavirus, Intellectual Property Cease and Desist Letter. Avoid industry jargon and complex language that might cause your customer to seek a dictionary. If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff. On this site which is uploaded by our user for free and Premium download. Return labels are automatically emailed to customer as soon as the merchant clicks "create return" Merchants can manage a return from the original order, keeping all order history in one place. Be aware, though, thatsome countries/statesrequire retail sellers to display a return policy. Think long term The first step of writing a great refund policy is to stop thinking about returns solely as money lost. You should definitely put in some time to ensure you offer whats best for your customers while still making profits. Having a Refund Policy can be a great asset to win over customers from your competition, it gives them security and increases trust in your brand. What is Return on Kindness and Why is it Important to Your Small Business? But, crucially, it was even more strongly correlated with an increase in purchases. It may be in your best interest to implement a no refund policy instead. Set a refund policy to set expectations for your ticket buyers. If you have time, a share would mean a lot to us dont forget to @Termly_io and use the hashtag #Termly! Store return policies largely take the same considerations, whether that store is located on a street or on the web. If your products include warranties, detail how a customer can act specifically when dealing with a warrantied good. It must be sent to the following Address (Relevant Address). In the event we cannot supply a product you ordered, _____ {{websitename}} will cancel the order and refund your purchase price in full. In other words, you may consider your purchases final as soon as you make a payment unless of course any of those conditions apply to you. Shipping costs are non-refundable! 1. 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