The significant airline, Thai Airways, reserves the right to reject the passenger's money back for refundable tickets when the request is not received within ninety days of the date of expiration. The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. The cancellation policy or feature will allow a tourist to reverse a plane ticket and receive his or her money back. Several flights on THAIs flight map have been forced to cancel. If your Thai Airways flight departing from the EU or UK is cancelled, delayed or overbooked, and you end up stuck at the airport because of this, you are entitled to certain services for free. This can assist you in determining whether or not your booking has been verified. Today, Thai Airways may be canceled for multiple reasons. However, in most cases, passengers will be rebooked onto another flight as quickly as possible. Last year, the losses blew out to US$4.5 billion. Join the conversation and have your say on Thailand news published on The Thaiger. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. Thai Airways now has a cash flow of around 20 billion baht. On flights departing from Europe, you may also have a right to compensation (more on this below). For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. 1 Passenger, Premium Economy & Economy. A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. Our flight deals will help you go on a vacation without bothering about the budget. Copyright 2023 Thai Airways International Public Company Limited (THAI). The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. Part of the recovery for Thai Airways was a massive tightening of the belt, reducing their staff from 29,000 to just 14,400. Furthermore, choose your plane ticket and hit the Cancel tab.4. From . Thai Airways Refunds due to Covid - any luck? -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. 1 was here. Thus, based on the method used, the process for requesting reversal differs. As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. Already have an ET account? This policy rule applies to all sorts of fares. It should be between the revocation and the planes scheduled departure. Changing your mind doesn't mean you get a refund. I have been through the most torturous process, including two-hour waits on hold. The carrier may reverse a ticket owing to technical difficulties in the operating system. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. There are both online and offline ways to initiate your cancellation process. It determines all of the reversal terms. Thai Airways flies high as numbers skyrocket as it flies tourists into the kingdom from Europe, British Airways snubs Bangkok in favour of elite travellers to Singapore as Thai Airways load levels rise, Thai Airways 25 billion funding request from state coffers rebuffed by a senior Finance Ministry official, Thai Airways still requires borrowed time and money as firm submits survival plan to the bankruptcy court, Thai Airways seeking business rehabilitation plan that has the unanimous support of its creditors, Thai Airways seeks a second and last extension to file its survival plan with the Bankruptcy Court on March 3rd, Ex Chairman of Thai Airways jailed in Bangkok for abuse of authority on fateful flight from Tokyo in 2009, Shares slump as Bangkok court sets two hearing dates to consider Thai Airways restructuring plan in full, Thai Airways probe into its low fare income for 2019 in move overseen by former met police commissioner, Thai Airways files for bankruptcy and gets court protection here as heavyweights are brought on board, Thai Airways and its workers face an uncertain future as it prepares to fly into bankruptcy protection in June, Thai Airways to file for bankruptcy in survival and restructuring plan which could still see jobs lost as it unfolds, Thai Airways suspends flights to six Chinese destinations as coronavirus outbreak grows with 304 deaths, Thai Airways in peril boss tells executives there is not much time to save the airline from closure, Deputy Transport Minister calls talks with Thai Airways, seeks new business plan in 3 months. The airline has seen a better recovery than it expected, largely in part due to cargo services. Thai Airways finally given bankruptcy protection in Sept. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. Return trip. 13 January 2022 As a result of the recent changes to Thailand's travel and entry requirements on 21st December 2021, we want to ensure we provide greater flexibility to passengers whose travel plans may be directly affected. Visit www.thaiairways.com for more information. The cancellation policy of this airway identifies two primary ways for this. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . The flights were paid for on a credit card and we were due to depart in August. Whether this also applies to simple refunds is debatable. Flights from Bangkok to Brussels. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . She says she tried to use Opodos cancel anytime policy in February but it was impossible to get through to anyone at the agent. I've twice emailed the Sydney Thai office but as yet not a single reply. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. Therefore, it is conceivable that you do not continue your journey. A week went by without any response and today i . Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. The mammoth 2020 loss coincided with the airline . HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. 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